Managing Locations

Locations represent individual restaurant venues in your OrderNow system. This guide covers creating locations, managing settings, and configuring location-specific options.

Access: Navigate to Admin → Locations to manage your restaurant locations.

1. Understanding Locations

Each location in OrderNow represents a physical restaurant venue with:

2. Creating a New Location

Required Information

  1. Click "Add Location" or the + button
  2. Fill in the location details:
    Field Description
    Name Display name (e.g., "Downtown Branch")
    Address Full street address
    Phone Contact number for this location
    Email Location-specific contact email
    Timezone Local timezone for accurate timestamps
  3. Click Save

Initial Setup Checklist

After creating a location, complete these steps:

3. Editing Location Details

  1. Find the location in the list
  2. Click the Edit (pencil) icon
  3. Modify the desired fields
  4. Click Save Changes
Name Changes: Changing a location name updates it throughout the system but preserves all historical data.

4. Location Settings

General Settings

Setting Purpose
Active Status Enable/disable location (affects QR code functionality)
Default Language Primary language for customer interface
Currency Display currency for prices
Tax Rate Default tax percentage for calculations

Operating Hours

Set when the location accepts orders:

  1. Open location settings
  2. Find Operating Hours section
  3. Set open and close times for each day
  4. Mark days as closed if applicable
Outside Hours: Customers can still view the menu outside operating hours, but ordering may be disabled based on your settings.

5. User Assignment

Control which staff can access each location:

Assigning Users

  1. Open location details
  2. Go to the Users tab
  3. Click Assign User
  4. Select user from the list
  5. Assign a user number (for identification)
  6. Set role permissions for this location

Permission Levels

Level Access
Manager Full access to location settings, orders, reports
Staff View orders, update status, cannot change settings
Viewer Read-only access to orders and dashboard

Each location uses a menu configuration that defines:

Assigning a Menu

  1. Go to Admin → Configurations
  2. Select the desired configuration
  3. Assign it to the location
  4. Changes take effect immediately
Shared Menus: Multiple locations can share the same menu configuration. Changes apply to all linked locations.

7. Table Management

Tables are associated with specific locations:

Location-Specific Tables

Setting Up Tables

  1. Navigate to Tables view
  2. Filter by location if needed
  3. Add tables with unique numbers for that location
  4. Generate and print QR codes
QR Code Uniqueness: Never reuse QR codes between locations. Each table's code is tied to its specific location.

8. Notifications & Integrations

Telegram Setup

Configure Telegram notifications per location:

  1. Open location settings
  2. Go to Integrations → Telegram
  3. Enter the Telegram Chat ID
  4. Test the connection
  5. Enable desired notification types

Printer Groups

Assign printer groups to locations:

  1. Go to Printer Management
  2. Edit or create a printer group
  3. Select which locations use this group
  4. Orders from those locations print to assigned printers

9. Location Analytics

View performance data per location:

10. Deactivating or Deleting

Deactivating (Recommended)

Temporarily disable a location:

  1. Edit the location
  2. Toggle Active to OFF
  3. QR codes stop working
  4. Staff cannot access location data
  5. Historical data is preserved

Deleting (Permanent)

Warning: Deleting a location permanently removes all associated data including orders, tables, and reviews. This cannot be undone.
  1. Ensure all data is backed up/exported
  2. Click Delete Location
  3. Confirm the deletion

Troubleshooting

Issue Solution
Users can't see location Verify users are assigned to the location with proper permissions
QR codes not working Check location is active, verify tables belong to correct location
Wrong menu showing Confirm correct configuration is assigned to the location
Orders not printing Verify printer group is assigned to the location
Timezone issues Double-check timezone setting matches physical location

Best Practices