Sign-in and Passkeys

Use this guide to create an email account, sign in again, or manage your sign-in credentials. A passkey lets your browser or device confirm your identity; the device prompt varies between browsers and devices.

Before you start

Use an email address you can access. Have a browser/device that supports passkeys available for setup. If an administrator already created your account, use their instructions and verification email rather than registering a second account.

Google sign-in is a separate option on the sign-in page. Apple sign-in appears only when configured for the installation.

Create an email account

1. On the sign-in page, choose Create an account.
2. Enter your email address and accept the displayed consent.
3. Open the confirmation email and follow its validation link.
4. On Set up your passkey, choose Create passkey.
5. Complete the browser/device prompt.

Result: after successful setup, the application opens with your account signed in. A self-registered account may start in the demo license; ask your restaurant administrator about account transfer and access to your restaurant.

The registration form does not ask you to choose a password.

Sign in again

1. Enter your email address on the sign-in page.
2. Select another part of the page or press Tab to leave the email field. This loads the methods available for that account.
3. Choose Sign in with passkey.
4. Complete the browser/device prompt.

Result: successful authentication signs you in. If no passkey button appears, use the troubleshooting table below. A password field appears only for an account with a password.

Replace an existing password with your first passkey

This applies when you sign in with a password and the application requires passkey setup.

Your existing password will stop working

For a password account without Google/Apple sign-in, registering the first passkey disables that password. Set up a credential you will be able to use for future sign-ins. If you cannot finish on the current device, choose Logout before starting setup.

1. Sign in using your existing email and password.
2. In Set up your passkey, choose Create passkey.
3. Complete the browser/device prompt.
4. Continue into the application.

Result: use the passkey for future sign-ins. The old password is no longer the fallback for this account.

Add another passkey

If this is the first passkey on a password account without Google/Apple sign-in, the password-change warning above also applies.

1. While signed in, open the avatar/user menu in the top bar.
2. Choose Passkeys.
3. Choose Add passkey and complete the browser/device prompt.
4. Check that a new entry appears in the list.

Entries are identified by creation date. Note which entry you just added; the list does not show friendly device names.

Remove an old passkey

Keep a usable sign-in method

Add and verify a replacement before removing a credential you still need. OrderNow rejects removal when it would leave no sign-in method, but it may allow the last passkey to be removed when another method is connected to the account.

1. Open the user menu and choose Passkeys.
2. Identify the old entry by its creation date.
3. Choose Remove passkey for that entry.
4. Check that the intended entry disappears and the replacement remains.

This removes the credential from the OrderNow account. Managing the saved copy in your device's credential settings is a separate task.

If you cannot sign in

What you see	What to check	Next action
No passkey button	Email address, whether you left the field, and any browser-support notice	Correct the address and leave the field. Use a supported browser if the page reports a support problem.
A canceled prompt or sign-in error	Whether the required credential is available to the browser/device	Start sign-in again and complete the prompt with an available credential.
The password field is missing	Whether the account uses passkeys instead of a password	Try the offered passkey or an already connected sign-in provider.
No usable credential	Whether another sign-in method is already connected	Use that method if available. Otherwise contact your restaurant administrator for help from the installation operator.
An expired confirmation link	The error shown after opening the email link	Ask the restaurant administrator to arrange help with account verification.
A blocked-account notice	Account access status	Ask the restaurant administrator to review access in Users.

When asking for help, provide the sign-in method, device/browser, time, and displayed error. Share your account email privately when the administrator needs to identify it. Never send passwords, session keys, or passkey credential details. A lost-passkey recovery procedure must be confirmed by the installation operator; do not assume password reset will restore access.