Tables

Use Tables during service to assign menus, add guests, inspect orders, and respond to service or payment requests.

Open: Tables under the correct location in the left menu. Each assigned location has its own entry. Check the location name as well as the table number.

Before you start

The location needs a configuration with enabled customer types. Creating tables and assigning their initial menus requires a non-administrator staff account assigned to that location. If you cannot see those actions, ask your administrator to check your account and location assignment.

A table is a seating place. A session is the current visit at that table. See Terms used in this manual for related terms.

Create a table and assign its menu

1. Choose Add Table.
2. Enter the table number on the keypad and choose Enter.
3. In Assign menu, use + and − to set the number of guests for each customer type.
4. Check the table number and guest quantities, then choose ASSIGN.
5. Check the table's remaining-time display and assigned session before inviting guests to scan its code.

Example: for a party with two adults and one child, select those quantities if the restaurant has compatible Adult and Child types. Types from incompatible groups cannot be selected together.

Result: the table has a menu assignment for the selected party. If the number already exists, use the existing table rather than creating another one.

Assign a menu to an existing table

1. Find the table, using Search if needed.
2. If it has no menu assignment, select its ASSIGN action.
3. Set the customer-type quantities and choose ASSIGN in the dialog.
4. Check the updated table row.

Guests may scan before this step. They can reach a welcome screen or browse the menu before food ordering is enabled. Beverage ordering can be available before assignment. If food cannot be ordered, check the table's assignment first; Placing Orders explains other ordering restrictions.

Print QR codes for tables

1. Choose Print QR codes at the top of Tables.
2. Search for the tables you want to print.
3. Select individual tables, or use Select all for the displayed list.
4. Check the selected count, then choose Print.
5. Complete the browser's print dialog and place each printed code at its matching table and location.

Result: guests scanning a printed code join the intended table flow. Keep codes from different tables separate. To show an active session's code on screen, use the QR-code action beside that table.

Add guests to an active session

1. Expand the table with an assigned menu.
2. Choose Add customers.
3. Increase the appropriate quantities and choose Update.
4. Check the updated guest count.

Existing quantities are the minimum in this dialog: use it to add guests, not to reduce the original party. The dialog shows enabled types compatible with the session's current group. Add-customers and device-management actions are hidden while a payment request is pending.

Inspect orders and connected devices

Expand the table to inspect its orders, details, and state indicators. A failed order highlights the table. Check the order and the application's failure alert before retrying; see Messages.

To remove a guest device:

1. Choose Manage devices in the expanded session.
2. Select the intended device names.
3. Check the selection before choosing Remove selected.

Removal starts immediately without an additional confirmation. The removed devices lose their participation in the session. Use this action only when that is your intention.

Extend an expired session

For a started session, Extend session appears when the remaining time reaches 00:00. Choose it to add a 30-minute extension, then check the remaining time. If the action reports an error, verify the table state before trying again.

Respond to a service request

1. Find the table with the service-request badge.
2. Assist the guests.
3. Use the request's Dismiss action to clear the badge.

Clearing the request tells the application the request has been handled; it does not process a payment.

Confirm payment and close the visit

Before confirming payment

Confirm payment closes the session immediately. Check the actual payment outcome first. A request to pay by cash or card is not proof that payment has been received.

1. Read the table's payment-request badge to identify the requested method or online-payment completion information.
2. Verify the payment at the restaurant's payment system or with the staff member who collected it.
3. Choose Confirm payment beside the table.
4. Check that the visit is no longer shown as the active session.

When the separate Close session action is available, it asks for confirmation before closing. Use it only after the visit's work is complete; closing ends access to that session.

If an action is unavailable

What you see	What to check	Next action
No Add Table or ASSIGN action	Account role and assigned location	Ask the administrator to check your staff access.
A customer type is disabled in the dialog	The group of the type already selected	Choose compatible types; ask the administrator if the party cannot be represented.
No Add customers action	Whether a menu is assigned and payment is pending	Complete the appropriate assignment/payment workflow first.
A guest cannot order food	Menu assignment, remaining time, and the guest's displayed message	Correct the table setup or follow the explanation in Placing Orders.

When escalating a problem, provide the location, table number, action, time, and error message. Exclude session credentials and usable QR codes.