Placing Orders with OrderNow

OrderNow makes it easy for customers to browse your menu and place orders directly from their mobile devices. This guide walks through the entire ordering process.

1. Scanning the QR Code

Each table has a unique QR code that customers scan to access the menu:

1. Open your phone's camera app
2. Point it at the QR code on the table
3. Tap the notification that appears to open the menu
4. No app download required - works in any web browser

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Tip: If the QR code doesn't scan, try moving your phone closer or further away. Make sure there's good lighting.

2. Browsing the Menu

Once connected, you'll see the restaurant's menu organized by categories:

• Categories: Scroll down to see different sections (Starters, Mains, Drinks, etc.)
• Promotional Banners: Special offers and highlights appear between categories
• Item Cards: Each item shows a photo, name, price, and description

3. Understanding Menu Items

Item Information

• Name & Price: Displayed prominently on each card
• Description: Details about ingredients and preparation
• Image: Photo of the dish (when available)
• Quantity Badge: Shows how many of this item are in your current order

Allergen Indicators

Items may display colored circles indicating allergens:

• 1 - Gluten
• 2 - Dairy
• 3 - Nuts
• 4 - Shellfish
• 5 - Eggs
• 6 - Soy

Tap on the allergen indicators to see the full allergen information for that item.

Dietary Labels

• V - Vegetarian
• VG - Vegan

4. Adding Items to Your Order

Simple Items

1. Tap once on any item card to add it to your order
2. A number badge will appear showing the quantity
3. Tap the minus (-) button on the card to remove items

Combination Items

Some items allow customization (e.g., "Choose your sauce" or "Pick 3 sides"):

1. Look for items with a playlist/edit icon (⚙️)
2. Tap the icon to open the combination selector
3. Choose your options from the available choices
4. Tap "Add to Order" to confirm

WARNING

Note: Some items may be restricted to certain customer types (e.g., children's menu items only for kids). These will be grayed out if not applicable.

5. Managing Your Order

Viewing Your Current Order

• Tap the order list icon (bottom of screen) to see all selected items
• Review quantities and prices
• See the running total

Modifying Your Order

• Increase quantity: Tap the + button next to an item
• Decrease quantity: Tap the - button (removes completely if quantity reaches 0)
• Clear entire order: Look for the reset/clear option in the order summary

6. Submitting Your Order

1. Review your order in the order summary panel
2. Tap the "Send Order" button
3. Your order is sent directly to the kitchen
4. You'll see a confirmation with your order number

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Pro Tip: You can add more items and send multiple orders during your session. Each will get a unique order number.

7. Checking Order Status

After placing an order:

• Order status appears in the History tab
• Typical flow: Creating Order → Order Placed → Confirmed
• Once confirmed, your order is with the restaurant's system
• Contact restaurant staff for questions about preparation or delivery timing

::: note Restaurant Processing: After your order shows as "Confirmed," it has been sent to the restaurant's point-of-sale system. The kitchen preparation and serving process is handled by the restaurant staff directly. :::

Troubleshooting

Problem	Solution
QR code won't scan	Try cleaning your camera lens, ensure good lighting, or ask staff to print a fresh code
Page won't load	Check your internet connection. The venue should provide WiFi.
Items grayed out	These may be unavailable or restricted to other customer types
Can't send order	Ensure your order isn't empty. Try refreshing the page.

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Need Help? If you encounter issues, ask restaurant staff for assistance or call the service number provided at your table.