Placing Orders

Scan the QR code for your table and follow the welcome screen. No separate app installation is required. If the wrong table or restaurant appears, ask staff before ordering.

Browse and search

Use the food/beverage tabs and categories to browse. Search opens the search dialog with available filters; vegetarian/vegan choices appear when the menu contains those characteristics. Clear filters when expected items disappear.

Open an item's image for a larger view when available. Read its description and allergen information; ask staff about dietary questions rather than treating a filter as confirmation of suitability.

Quick Pick collects items ordered earlier in this session. It is a shortcut to previous choices, not a new order by itself. Choose the quantity and any required customization before sending.

Select and customize

Use the item's available add/remove controls. For customizable items, open the dialog, choose options within its limits, and confirm. Review the order summary, quantities, notes, and total before sending.

Food can remain visible before staff assigns a menu selection, while food ordering is restricted. Beverage ordering may be available. A food cooldown, customer-type limit, expired session, or pending payment can also restrict ordering; ask staff if the displayed explanation is unclear.

Send and follow orders

Choose Send Order after reviewing the selection. Follow the displayed confirmation and state. Do not submit another copy merely because confirmation is taking longer than expected; ask staff to check the table's order details.

Several devices can use the table session. Cross-device notices identify order changes; check shared table activity before sending the same order again.

If you refresh before sending, your browser may restore the unsent selection for the same visit and order. Review it before sending: items that are no longer available may be missing. Restoring a selection does not send an order.

Ask for help or payment

Use Service to request staff assistance. Use the bill/payment controls to choose an offered payment method. Cash/card choices and online checkout depend on the venue setup.

While a payment request is pending, order changes/sending can be blocked. For online checkout, follow the provider and return/result screen; failed/canceled payments may offer retry. A request for card or cash is not proof of payment. Staff verifies payment and confirms it at the table.

If your session ends or the device is removed, follow the displayed session-ended guidance and ask staff before joining another table. Only use a device-session clearing action when you intend to leave that device's session.

If you cannot continue

What you see	What to do
An item disappeared	Clear search filters. Ask staff if it remains unavailable.
Customization cannot be confirmed	Check the minimum and maximum choices shown in the dialog.
Sending is blocked	Read the displayed restriction; ask staff about menu assignment, limits, session time, or pending payment.
You are unsure whether an order was sent	Check the displayed order activity and ask staff before submitting another copy.
Payment was interrupted	Check the result screen and ask staff to verify payment before starting another transaction.