Printer Management

Open: Printer Management in the left menu. Available to restaurant administrators.

This page shows discovered physical printers and their logical printer groups. It also shows total, online, unassigned, and group counts.

Discover printers

The reference client reports printers to the application. If no printers appear, check that the client is running and connected for the intended location, then use Refresh. A browser refresh cannot make an unreachable printer appear on the client network.

Inspect the reported printer name, status, location/device, and network address. An online status describes the reported device state; verify the physical printer when troubleshooting missing output.

Create a printer group

1. Choose Add new group.
2. Enter a group name and display name; optionally provide the icon.
3. Choose Create.
4. Assign an unassigned printer using its group dropdown.

Groups such as kitchen or bar provide logical destinations. Configure the matching printer group on the menu items that should use it.

Change an assignment

Assigned printers are shown within their group. Use the remove action to unassign a printer, then choose its destination from the unassigned printer list. This changes grouping; it does not remove the physical printer from the network.

Troubleshoot output

Check the printer's power, paper, connection, reported status, group assignment, and the integration/reference client. Check Agents when background work is not progressing.

The separate Print Queues and Jobs guide explains queue administration. Queue entries, printer groups, and physical printers are different concepts; do not delete jobs simply because a printer is offline.

Verify routing after a change

1. Check the printer's location/device and assigned group.
2. Open a menu item that should print there and check its printer group.
3. Arrange one controlled test with staff and inspect the physical output.
4. If nothing prints, inspect the queue and client before submitting another test.

Symptom	First check
Printer is not listed	Discovery/reporting by the reference client for that location.
Printer is listed as offline	Power, paper, network, and the client's reported state.
Output reaches the wrong station	Both the item's group and the physical printer's group assignment.